Faqs Sheet

ORDERING- OUR PRODUCTS ARE AVAILABLE TO THE PUBLIC. WE HAVE NO MINIMUMS AND THERE ARE NO TAXES APPLIED TO ANY ORDERS. IF YOU ARE A NEW CUSTOMER, PLEASE FEEL FREE TO JUST GO AHEAD AND PLACE YOUR ORDER WHENEVER YOU ARE READY.

ADDITIONS- DUE TO THE HIGH VOLUME OF ORDERS RIGHT NOW WE ARE UNABLE TO HANDLE ADDITIONS TO ORDERS ALREADY PLACED. PLEASE BE SURE TO DOUBLE CHECK YOUR ORDER BEFORE CLICKING SUBMIT TO BE CONFIDENT THAT EVERYTHING YOU WANT IS ON THERE. OTHERWISE A NEW ORDER WILL NEED TO BE PLACED. THANK YOU SO MUCH FOR YOUR UNDERSTANDING WITH THIS ISSUE. VOLUME DISCOUNTS- OUR PRODUCTS ARE ALREADY PRICED AS LOW AS WE CAN BUT WE DO OFFER A DISCOUNT OF FREE SHIPPING FOR ALL DOMESTIC ORDERS PLACED OVER $1,000.00. THIS 15% DISCOUNT HELPS OUR LARGER VOLUME CUSTOMERS. SHOPPING CART WILL AUTOMATICALLY ADJUST YOUR TOTAL WHEN CHECKING OUT.

PICTURES/PHOTOS- ALL IMAGES ONLINE OF PRODUCTS ARE AVAILABLE FOR USE BY OUR PAYING CUSTOMERS FOR RESALE PROMOTIONAL USE ON WEBSITES, CATALOGS, ETC. PICTURES OF MODELS ARE NOT ALLOWED TO BE COPIED OR USED FOR USE WITHOUT WRITTEN CONSENT FROM HALO HEAVEN. CUSTOMERS THAT SUBMIT THEIR PHOTOS FOR CONTEST OR GALLERY HAVE NOT GIVEN PERMISSION FOR PUBLIC USE. THANK YOU FOR UNDERSTANDING. SHIPPING ?- PLEASE SEE SHIPPING PAGE

BACKORDERS- ITEMS THAT ARE OUT OF STOCK WILL NOT BE BACKORDERED UNLESS YOU SPECIFY IN THE NOTES SECTION WHEN CHECKING OUT. ADDITIONAL SHIPPING CHARGES FOR SECOND SHIPMENT WILL APPLY.

ASSORTMENTS- PRODUCTS THAT HAVE AN ASSORTED OPTION CAN BE CHOSEN BY YOU BY PLACING YOUR COLOR CHOICES IN THE NOTE BOX AT THE END OF YOUR ORDER WHEN PAYING.

EMAIL LIST- PERIODICALLY CUSTOMERS WHO HAVE ORDERED IN THE PAST AND THOSE THAT HAVE SIGNED UP FOR OUR EMAIL LIST WILL BE NOTIFIED WHEN NEW PRODUCT SHIPMENTS ARRIVE IN STOCK. SALES ACCOMPANIED WITH COUPON CODES ARE ALSO SENT OUT JUST THREE-FIVE TIMES PER YEAR.

SUBSTITUTIONS- WHEN CHECKING OUT, THE QUESTION WHETHER SUBSTITUTIONS ARE ALLOWED IS VERY IMPORTANT. IF SOMETHING ENDS UP BEING OVERSOLD AND YOUR ITEMS ENDS UP BEING OUT OF STOCK YOU WILL BE REFUNDED IF YOUR ANSWER FOR SUBS IS “NO”. IF YOUR ANSWER IS “YES” FOR SUBS, THEN YOUR ITEM WILL BE REPLACED WITH A LIKE ITEM THAT MATCHES THE REST OF YOUR ITEMS IN THE SHOPPING CART. IF NO GOOD ALTERNATIVE CAN BE MADE THEN YOU WILL BE CALLED.

RETURN POLICY- SINCE WE ARE WHOLESALERS WE HAVE A VERY LIMITED RETURN POLICY. YOU MAY RETURN ANY UNUSED, ORIGINALLY PACKAGED ITEMS EXCLUDING HALOS AND WANDS WITHIN 3 DAYS OF RECEIVING THE MERCHANDISE. CUSTOMERS WILL BE RESPONSIBLE FOR SHIPPING CHARGES BOTH WAYS AND A 10% RESTOCKING FEE MAY APPLY. ITEMS MUST BE SENT BACK TO THE ADDRESS ON THE BOX OR WEBSITE ALONG WITH YOUR ORDER NUMBER INSIDE WITH NOTE OF ISSUE. IF ITEMS ARE SENT BACK TO US OUTSIDE THE TIMELINE OUTLINED HERE THEN THE ITEMS WILL NOT BE REFUNDED AND YOU WILL BE RESPONSIBLE FOR THE SHIPPING BACK TO YOU.

DAMAGED ITEMS- WHOLESALE MADE IN CHINA MERCHANDISE MAY HAVE A SMALL PERCENTAGE OF DEFECTS OR FAULTS ONCE IN A WHILE. OUR PRODUCT PRICES ARE SET BASED ON THIS REALITY AND CANNOT BE REFUNDED. IF YOU HAVE EXTENSIVE ISSUES WITH A PRODUCT YOU ARE WELCOME TO RETURN IT FOR A FULL REFUND WITH PRIOR APPROVAL. PLEASE INFORM US OF THE PROBLEM.