Frequently Asked Questions

We now offer FREE SHIPPING on orders over $20.00. Otherwise $10.00 will be charged for orders under the minimum of $20. International orders, Alaska and Hawaii have had their shipping charges reduced dramatically as well!

CLOSEOUTS AND SALE ITEMS- UNFORTUNATELY, WE ARE UNABLE TO ACCEPT ANY RETURNS ON ITEMS PURCHASED IN THESE CATEGORIES.

ORDERING- OUR PRODUCTS ARE AVAILABLE TO THE PUBLIC. WE HAVE NO MINIMUMS AND THERE ARE NO TAXES APPLIED TO ANY ORDERS. IF YOU ARE A NEW CUSTOMER, PLEASE FEEL FREE TO JUST GO AHEAD AND PLACE YOUR ORDER WHENEVER YOU ARE READY.

RETURNS/EXCHANGES- PLEASE CHECK YOUR ORDER WHEN ARRIVING FOR ANY DISCREPANCIES AND ISSUES SO THEY CAN BE HANDLED IN OUR STANDARD THREE DAYS PROCESS. THANK YOU SO MUCH.

ADDITIONS- DUE TO THE HIGH VOLUME OF ORDERS RIGHT NOW WE ARE UNABLE TO HANDLE ADDITIONS TO ORDERS ALREADY PLACED. PLEASE BE SURE TO DOUBLE CHECK YOUR ORDER BEFORE CLICKING SUBMIT TO BE CONFIDENT THAT EVERYTHING YOU WANT IS ON THERE. OTHERWISE A NEW ORDER WILL NEED TO BE PLACED. THANK YOU SO MUCH FOR YOUR UNDERSTANDING WITH THIS ISSUE.

CANCELLATIONS ON ORDERS IN PROCESSING WILL BE SUBJECT TO A 15% CANCELLATION AND RESTOCKING FEE.

VOLUME DISCOUNTS- OUR PRODUCTS ARE ALREADY PRICED VERY REASONABLE BUT WE OFFER LARGE VOLUME DISCOUNTS TO OUR BIGGER CUSTOMERS.
NEW DISCOUNT PRICE POINTS!
ORDERS $500.00 AND OVER 5%
ORDERS $1000.00 AND OVER 10%
ORDERS $1500.00 AND OVER 15%
ORDERS $2000.00 AND OVER 20%
FOR ORDERS OVER $2500.00, PLEASE CALL IN TO CONTACT A SALESPERSON IN THE OFFICE TO HELP YOU WITH DEEPER DISCOUNTS! 406-821-9908

PICTURES/PHOTOS- DUE TO THE RECENT MISUSE AND/OR THEFT OF OUR MODEL PHOTOS, WE ARE NO LONGER OFFERING UNLIMITED USE OF ARTWORK OR PICTURES FEATURED ON WWW.HALOHEAVEN.COM ADDITIONALLY, PICTURES OF MODELS ARE NOT ALLOWED TO BE COPIED OR USED FOR USE WITHOUT WRITTEN CONSENT FROM HALO HEAVEN. CUSTOMERS THAT SUBMIT THEIR PHOTOS FOR CONTEST OR GALLERY HAVE NOT GIVEN PERMISSION FOR PUBLIC USE. THANK YOU FOR UNDERSTANDING. SHIPPING ?- PLEASE SEE SHIPPING PAGE

ITEMS MARKED WITH A STAR ON YOUR INVOICE ARE BEING REFUNDED.

BACKORDERS- NO LONGER BEING ACCEPTED.

ASSORTMENTS- PRODUCTS THAT HAVE AN ASSORTED OPTION CAN BE CHOSEN BY YOU BY PLACING YOUR COLOR CHOICES IN THE NOTE BOX AT THE END OF YOUR ORDER WHEN PAYING.

EMAIL LIST- PERIODICALLY CUSTOMERS WHO HAVE ORDERED IN THE PAST AND THOSE THAT HAVE SIGNED UP FOR OUR EMAIL LIST WILL BE NOTIFIED WHEN NEW PRODUCT SHIPMENTS ARRIVE IN STOCK. SALES ACCOMPANIED WITH COUPON CODES ARE ALSO SENT OUT JUST THREE-FIVE TIMES PER YEAR.

SUBSTITUTIONS- WHEN CHECKING OUT, THE QUESTION WHETHER SUBSTITUTIONS ARE ALLOWED IS VERY IMPORTANT. IF SOMETHING ENDS UP BEING OVERSOLD AND YOUR ITEMS END UP BEING OUT OF STOCK YOU WILL BE REFUNDED IF YOUR ANSWER FOR SUBS IS “NO”. IF YOUR ANSWER IS “YES” FOR SUBS, THEN YOUR ITEM WILL BE REPLACED WITH A LIKE ITEM THAT MATCHES THE REST OF YOUR ITEMS IN THE SHOPPING CART. IF NO GOOD ALTERNATIVE CAN BE MADE THEN YOU WILL BE CALLED.

Some of our products may contain small parts. Parents, please watch your children at all times: "WARNING: Choking Hazard. Small parts. Not for children under 3 years."